1. About Scarecrow Garden Supplier
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Q.
What is Scarecrow Garden Supplier?
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A.
Scarecrow Garden Supplier is a China-based professional sourcing and wholesale partner focused on garden tools and garden supplies. We help importers, distributors, and retailers source, customize, test, consolidate, and export garden products with reduced risk and higher efficiency.
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Q.
Are you a manufacturer or a trading company?
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A.
We are a sourcing and supply-chain partner working with a stable network of audited factories. This structure allows us to offer broader product categories, flexible MOQs, mixed container loading, and stronger coordination than working with multiple factories separately.
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What markets do you mainly serve?
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We mainly serve professional buyers in the US, Canada, EU, UK, Australia, and New Zealand, while also supporting buyers in Southeast Asia, the Middle East, South America, and selected African markets.
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What types of buyers do you work with?
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A.
We work with importers, wholesalers, distributors, retail chains, e-commerce sellers, and landscaping or garden project buyers.
2. Why Buyers Choose Us
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Q.
Why work with a sourcing partner instead of multiple factories?
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A.
Managing multiple factories increases communication cost, quality risk, and logistics complexity. We consolidate sourcing, quality control, and shipments so buyers can focus on market growth.
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Q.
What makes Scarecrow Garden Supplier different from typical trading companies?
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A.
We are not just order processors. We are also real users of the products we supply. We maintain our own garden plots and apply a dual-sample system: • One approved sample is sent to the buyer • One sample is retained and tested by our team This helps reduce misunderstandings and post-delivery surprises.
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Do you focus on long-term cooperation?
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Yes. Most of our growth comes from repeat orders and long-term partnerships, not one-off transactions.
3. Products & Sourcing Scope
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What products do you supply?
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Garden tools, planting and growing products, irrigation items, garden accessories, outdoor furniture, BBQ products, and garden décor.
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Do you only sell products listed on the website?
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No. The website shows representative products only. Buyers can send photos, links, drawings, or specifications for sourcing.
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Q.
Can you source products not listed?
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Yes. Product sourcing and new product development are core services.
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Do you support mixed sourcing?
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Yes. Mixed products and mixed container loading are key advantages.
4. Customization & OEM / ODM
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Do you support OEM and ODM?
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Yes. We support OEM and ODM for products, packaging, and branding.
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Can you add our logo?
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Yes. Logo options include laser engraving, silk printing, embossing, and label solutions depending on the product.
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Can you customize packaging?
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Yes. We support customized color boxes, cartons, inserts, and eco-friendly packaging. Packaging MOQ depends on design and material.
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Can you develop new molds?
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Yes. If buyers provide drawings or concepts, we can evaluate feasibility, tooling cost, and development timeline.
5. Samples & Product Testing
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Can I request samples?
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Yes. Samples are available for most products.
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Q.
How do you control sample accuracy?
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We use a dual-sample system: one for the buyer and one kept as a production reference.
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Are samples free?
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Sample cost depends on the product and may be refundable after bulk order.
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Sample lead time?
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Existing samples: 3–7 days Customized samples: 7–15 days
6. Pricing, MOQ & Facilitation Fee
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How are prices calculated?
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Based on specifications, quantity, packaging, and trade terms (FOB/CIF).
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Do you offer tiered pricing?
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Yes, based on order volume.
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Q.
Do you accept trial orders?
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Yes, for qualified buyers.
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Q.
What is the facilitation fee?
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It is not a product commission. It covers sourcing coordination, sampling, quality control, factory management, and shipment support.
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Will the fee change?
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The fee is linked to project scope, not relationship length. Any adjustment is discussed transparently.
7. Quality Control & Compliance
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How do you ensure quality?
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Factory evaluation, pre-production confirmation, in-process checks, and pre-shipment inspection.
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Do products meet EU/US standards?
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Yes. CE, RoHS, REACH, GS, FSC (for wooden items) can be supported depending on product.
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Do you support third-party inspection?
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Yes. SGS, ITS, BV, or buyer-appointed inspections are welcome.
8. Production, Shipping & Logistics
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Production lead time?
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Standard items: 20–35 days Customized items: 30–45 days
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Do you support mixed containers?
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Yes.
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Which ports do you ship from?
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Ningbo, Shanghai, Shenzhen, Qingdao, and others depending on project.
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Can you help arrange shipping?
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Yes. FOB and CIF are supported. Buyer forwarders are welcome.
9. After-Sales Support & Risk Control
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What if there is a quality issue?
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Confirmed issues are handled through replacement, credit, or compensation depending on the case.
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How are claims handled?
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Based on inspection reports, photos, and videos.
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How do you handle first cooperation risk?
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First orders are treated as controlled trial projects. Responsibilities are clarified early, and issues are resolved proactively.
10. Sustainability & Responsibility
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Do you support sustainable materials?
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Yes. We support FSC-certified wood, recyclable packaging, and eco-friendly material options.
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Do you help meet ESG requirements?
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Yes. Sustainability and compliance are increasingly integrated into our sourcing recommendations.
11. Cooperation Process & Confidentiality
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What is the cooperation process?
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Inquiry → Sourcing → Quotation & sampling → Order confirmation → Production & QC → Shipment → After-sales support
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Response time?
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Within 24 hours on working days.
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Is my information confidential?
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Yes. All buyer information and OEM designs are strictly protected.